You may return unused items within 30 days of delivery for a full refund (less shipping costs) for any reason. If the items are to be returned due to our error or faulty goods we will pay the return shipping costs and provide a refund or credit for the full amount including shipping costs.
You should expect to receive your refund within one to two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.